HKT Extended Warranty Service

Comprehensive Protection for Your Products

Here's how it works:

You can submit your service request through our website or by calling us. We can arrange the delivery to any residential or office address in Hong Kong for ultimate convenience, and take your device in any condition, giving you total flexibility and peace of mind.

Frequently asked questions

What kind of products can apply for "HKT Extended Warranty Service"?

Customers who purchase designated products from HKT can apply for "HKT Extended Warranty Service" within 30 days.

Is there any limit on the repair cost of "HKT Extended Warranty Service"?

The repair limit is subjected to your purchased plan.

Do customers need to pay for the repairs first?

Yes. Customers are required to notify bolttech 7 days of the occurrence of the failure due to inherent mechanical and electronic defects and/or failures within the Extended Warranty Period. You will first be charged for inspection, repair, and any service fees by the Authorized Repair Centre/Personnel upon completion of the repair. Subsequently, you can contact bolttech for cost reimbursement by providing the receipt issued by the Authorized Repair Centre/Personnel.

What is Mechanical & Electrical defects and/or failures? What are some examples that are not included?

Repair services and/or one-time replacement services are only provided for inherent mechanical and electronic defects and/or failures of the Product and shall not exceed the scope of the Manufacturer’s Warranty. The following examples are not covered by the Service: Regular wear and tear, breakage, or gradual aging of the Product. Damage caused by accidental or intentional physical or liquid damage to the Product.

Is there any additional coverage for HKT Extended Warranty Service (Mobile and Tablet)?

Screen Replacement: You are eligible for Screen Replacement service once a year to replace the screen of your Registered Device. For each Screen Replacement, you will be required to pay a Screen Replacement fee of 3% of the recommended retail price of the Registered Device at the time of the service. Battery Replacement: You are eligible for one (1) time battery replacement during the first year of the Extended Warranty Period as Extended Warranty Period requested by You for the replacement of battery where the battery capacity of the Registered Device to hold an electrical charge is less than eighty percent (80%) of the battery’s original specification. For battery replacement request, you are required to present the relevant repair report and other supporting documents to show the battery capacity of your Registered Device as the Company or bolttech may request.

Where can customers raise the service request?

Customers can make a service request through this website or by calling us.

What is the screen replacement service process?

After requesting the screen replacement service from bolttech and paying the service fee, we will schedule an appointment for the pick-up service. Once the replacement is completed by the authorized repairer, bolttech will arrange for the device with the replaced screen to be delivered back to you.